FAQ's

At time of hire you will need to produce a full valid driving licence, additional id showing your address and a valid credit or debit card.

1 A valid in date driving licence and DVLA code or NI number. None EU licence may be aceptable with international driving permit and passport.

2 A bill or statement in your name stating your licence address dated less than 3 months prior to the date of hire (A passport may be acceptable)

3 A credit card in your name for the payment and rental deposit. (Debit cards may be accepted for some hires please call to confrim 0800 170 1331)

A full valid licence must be produced at the start of hire by each driver. UK photo card licence requires a DVLA code (see DVLA website) or your national insurance number to allow endorsement to be checked online.  The paper counter part is no longer valid.  

Calls made to DVLA to verify licence details will incur a minimum charge of £7

Some none EU licences are accepted, a valid passport and international driving permit will also be required.

Drivers must have at least 2 years of driving experience

Endorsements (points) must be disclosed at time of booking as they may affect our ability to provide insurance and rental. 3 to 6 points is normally acceptable however please check in advance.

It is possible for us to call the DVLA we charge a minimum of £7 for this service they will confirm licence details and endorsements but will not provide licence numbers. If you have your licence number we may be able to rent subject to id and DVLA check but if you have no details we would not be able to.

Our standard insurance covers ages 25 to 70. If you fall outside this range please call as we will try to obtain cover. This may not always be possible and there is likely to be an additional charge and increased excess

Your insurance excess if hiring on our insuance is £1000 for standard vehicles and and £1500 to £2500 for large or prestige vehicles. You will be required to leave a deposit for this amount using a debit or credit card. It may be possible to reduce this excess and deposit by purchasing one of our additional insurance policies please ask at time of hire.

You are liable for the full replacement cost of:

  • All Glass, including windscreens, wheel and tyre damage.
  • Interior damage.
  • Under body damage
  • Roof damage.
  • Damage caused to the vehicle when not on the public highway.

Damage caused by negligence, such as but not limited to careless or dangerous driving, racing, pace making, driving while under the influence of alcohol or drugs.
Using the wrong fuel

  • Acts of Vandalism.
  • Malicious Acts.
  • If the terms and conditions of the rental agreement are breeched.

Damage caused by operating a vehicle with a fault may not be covered by CDW and you could be liable. If the vehicle develops a fault please contact us immediately.

The Contents of the vehicle are not covered by our insurance.

This is not an exhaustive list but covers the main points please call if you need more details.

You can book a vehicle in Southampton or get a quote directly on the website by phone 0800 170 1331 by email rental@lowcrent.co.uk  or in person at our office.

You can book a vehicle in Portsmouth or get a quote directly on the website by phone 0800 170 1332 by email rental@lowcrent.co.uk  or in person at our office.

Please give as much notice as possible however we will do our best to fulfil every request. 

Cancellations must be made by phone email or in person 24 hours before commencement of hire after this time the full value of the rental is payable.

Payment for rental and deposit can be made by debuit or credit Card, we accept Mastercard and Visa.  Debit cards may be accepted please call 0800 170 1331 to confirm if wishing to pay by debit card. We do not accept Cash or American express